How can I help you?
Human-Centered Design is an approach that draws upon people’s real- world experiences to address modern challenges. When companies allow a deep emotional understanding of customers needs to inspire them — and transform their work, their teams, and even the organisation at large — they unlock the creative capacity for innovation.
Here are some of the ways I can help you create positive change.
Human-Centered Design - 1x Day Workshop
Your team will learn how Human-Centered Design can be used to:
- Understand the needs of the different stakeholders
- Encourage frequent prototyping and sense-checking of ideas
- Promote effective interdisciplinary collaboration
- Provide teams with a repeatable way to innovate
Brand Strategy - 1x Day Workshop
The Brand Workshop will define the essence of your brand. Together you will define your promise to the market, it positioning and the key messages to support that positioning. You will leave with a clear direction for your brand moving forward and a clear creative brief to issue to your design team. Brand Strategy Workshop objectives:
- To have everyone clear about the objectives for the business from a marketing communications point of view
- To define the positioning of the brand and agree the name for the business if not determined
- To agree target market, key messages, goals and overall positioning within your industry
- To agree a tactical approach and timing to launch and beyond
Brand Strategy Development
There’s a lot of waffle spoken about brand strategy in particular. I prefer to call it a plan. A plan that defines what success is for your product, service or organisation, and how you are going to get there. I will employ a process that combines insight-driven research, strategic thinking, and Human-Centered Design to help you make sustainable connections with your audience.
Naming and Tagline Development
Naming and tagline development is a complex, creative, and iterative process. I will draw out the ideal qualities of an effective name and tag such as – meaningful, memorable, future focused, protectable, visible, positive, and story appeal.
Visual Identity Design
I can provide quality design services to create full visual identity systems that delivers against the brand strategy.
Service Design is crucial for all private and public organisations that want to innovate and improve their service strategies, offerings and the user experiences. I take a holistic approach to improving your customer experiences by considering all of your customer touchpoints encountered across a service journey.
User Experience Design
I take a holistic look at your customers’ journey to design seamless, cohesive digital experiences across multiple touchpoints. As part of the process I can provide:
- Competitor Analysis
- Customer Analysis – Ethnography
- Product & Service Blueprinting
- Design Research
- User Interface Design
“Ray is an incredibly gifted individual and we were fortunate to find him when we did. His ability to guide us through the brand process – building our understanding of branding generally and helping us to unearth and understand our own brand particularly was phenomenal. Ray has helped us to express our brand in a way that powerfully and immediately connects with our target, but perhaps more importantly he has connected us with a deeper understanding of our identity which has been the catalyst for incredible growth and increased effectiveness for our organization. If you are looking to grow and maximise your ability to connect with potential clients we would strongly recommend engaging Ray as there are few better investments for your business.”Hayden Whitworth
“I’ve worked with Ray on a number of branding projects. Ray has an innate capacity to communicate complex concepts to a broad audience. His knowledge of the emotional power of branding is exemplary, and his practical design experience gives him a creative edge when it comes to communicating that emotion.”Dr Paul Harrison, PhD
“Ray has delivered a number of advertising campaigns and design solutions for Metro Tasmania, and is an innovative problem solver with a strategic, in-depth approach to design and brand solutions. He is completely client-centric and delivers exceptionally professional results on time and on budget. He listens to what his customers want, which is a rare quality in a creative genius.
A true professional and design expert I would have no problems recommending.”
“Ray is highly creative and collaborative. He always has the client’s best interests at heart and is not satisfied with second best.
I have worked with Ray over the last 10 years on a number of projects including re-branding, print campaigns, online, video production and other marketing materials. I am always delighted with the results and Ray makes the process enjoyable and rewarding.”
“Ray has worked with us for many years developing and recommending creative and relevant branding solutions for our specific SAP add-on software products. These solutions have flowed into our product collateral, web-sites, trade fair booths and even into our software user interfaces. Ray is personable, easy to work with and reliable to a ‘T’. I would have NO hesitation in recommending Ray whatsoever.”Rick Porter